Return & Refunds
At Isabel Puncher, we strive to provide high-quality office essentials, furniture, creativity tools, and technology products. If you are not satisfied with your purchase, please review our Refunds and Return Policy below.
1. Eligibility for Returns
You may request a return if:
The item is defective, damaged, or incorrect upon delivery.
The product is unused, in its original packaging, and in the same condition as received.
The return request is made within 7 days from the delivery date.
Note: Certain items, such as customized or perishable goods, may not be eligible for returns.
2. Return Process
Email us at [[email protected]] with your order details, reason for return, and photos (if applicable).
Our team will review your request and provide return instructions within 2 business days.
Once approved, the item must be shipped back within 5 days of approval.
Customers are responsible for return shipping costs unless the return is due to our error.
3. Refund Policy
After receiving and inspecting the returned item, we will process your refund within 7 business days.
Refunds will be issued as cash.
Shipping fees are non-refundable.
4. Exchanges
We offer exchanges for defective or incorrect items. Contact us within 3 days of delivery to request an exchange.
5. Non-Returnable Items
Used, damaged, or altered items.
Items returned after 7 days from delivery.
Clearance or final sale items.
6. Contact Us
For return requests or questions, please email us at [email protected].
